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INSTALLATIONS - SHIPPING & RETURNS

Shipping Policy

Return & Exchange Policy

  • •Shipping to all G.A. P. Akis Express service points in Nicosia, Larnaca, Limassol,Paphos and Famagusta. During check out please write in the note box your preferred AkisExpress point to receive your order. 

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  • For other cities please contact store directly

Installation Services & Installations Costs

Installation Services are not included in the total price.

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Installations Services Include:

The Installation Cost Includes All Above In One Visit:

  •  Unpacking The Device

  •  Install And Connect The Device To A Place Designated, Provided That All The Conditions Have Been Fulfilled.

  •  Demonstrate Usage And Basic Functions

  • Remove & Recycle The Old Appliance

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Pre-Installation & Installations Requirements 

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  • Pre-Installation Requirements

Installation May Proceed Only After Final Inspection And Approval By The EAC. This Approval Is Mandatory And Must Be Secured Prior To Installing Any Products In The Designated Delivery Areas. Failure To Comply Will Result In The Customer Assuming Full Responsibility For Any Damages Caused During Electrical Control Processes (e.g., High Voltage Exposure).

 

  • Installations Requirements

All Installations Must Strictly Adhere To The Manufacturer’s Instructions, Specified Dimensions, And Must Be Positioned No More Than 1 Meter From A Dedicated Electrical Supply Point (Wired Within An Enclosed Junction Box With Secure Connections).  

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  • Floor & Stair Transportations Requirements

The Customer Must Noticed The Company Prior Delivery & Installation If The Customer Need A

Transfer From Floor To Floor & Stair Transportation. For All Appliances up 60 x 186 cm The Customer Should Be Communicated And Give A Notice To The Company Prior To Delivery & Installation And Provide The Appropriate Information About The Stairs (How Many Steps) And Floor Lever.

For Appliances More Than 60 x 186cm Is Required A Forklift Usage And The Incur Cost Will Be Paid By The Customer

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Installations Cost​​

In Cases Of Products Where Installation Is Required, Our COMPANY’s Specialized Team Provide The Following Services:

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Dishwashers Installation Cost:

  • Dishwasher Installation Cost: € 30

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Dryers Installation Cost:

  • Dryer Installation Cost: € 30

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Hobs Installation Cost:

  • Ceramic Hob Installation Cost:€ 20

  • Induction Hob Installation Cost:€ 20

  • Gas Hob Installation Cost:€ 20

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Ovens Installation Cost:

  • Oven Installation Cost:€ 20

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Hoods Installation Cost:

  • Under Cabinet Hoods (Standard): € 20

  • Island, Ceiling & Downdraft hoods: € 50

  • Chimney & Slide-Type Hoods: € 30

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Refrigerators Installation Cost:

  • Refrigerators Installation Cost (Fridges, Freezers, etc.): € 40

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Washing Machines Installation Cost:

  • Washing Machines Installation Cost: € 30

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Tv Installation Cost:

Tv Installation Cost :€20

Or

Tv wall mount Installation cost:

Tv Size           Cost (€)

32-43'                 €30

50-60'                 €40

65'-85'                €50

98-100'              €70

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Installation Products from categories Sound & Vision :

The installation cost includes:

• Unpacking the device

• Install and connect the device to a place designated, provided that all the conditions have been fulfilled.

• Demonstrate usage and basic functions.

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NOT included:

• In case a fork lift is needed, then the customer will have to arrange/ pay it.

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Air Condition Installation Cost (Please note that air conditioners cannot be delivered without an installation charge unless you present an approved refrigerant licence ):

Power (BTU)          Cost (€)

9.000                           115

12.000                        115

18.000                        130

24.000                        130

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The installation cost includes:

• Installing the air conditioner in a place designated by the client or based on the provision of the premise.

• Use insulated copper pipes up to 3 meters. (In case of using additional copper pipes, the price’s per meter are: 9.000BTU & 12.000BTU: € 15 | 18.000BTU & 24.000BTU: € 20)

NOT included:

• In case a fork lift is needed, then the customer will have to arrange/ pay it.

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Extra charge:

• Air-condition Floor Brackets: € 20

• Air-condition Wall Brackets: € 35

• Removing an old air conditioner: € 20

• Installing a heater switch: € 20

• Installation of an isolator: € 50

• Installation of decorative channel (tracking) per meter: € 10

Air Condition installation must be requested by the customer. For other types of air conditioner, e.g. cassette type or floor type, the price of the installation depends on each case.

  • You can return your purchase within 14 calendar days of the delivery of goods to you or the recipient designated by you, all transportation costs and any loss of value of goods are to be incurred by customers.

  • You have the right to withdraw without cause from your purchase within 14 calendar days of your purchase date, returning the products / product in original condition, i.e. without being unsealed or have breached their packaging, and all shipping costs are to be incurred by the customer.

  • The right to return starts from the day of receiving the goods, not before delivery, and it involves returning all the documentation required from completing the purchase and ensuring that products are handled with care and are kept in good condition under your responsibility until received by us in the location indicated by us, with all delivery and shipping costs to be incurred by the customer.

  • Our company returns the amount shown on the sales receipt or invoice when the item returned is received.

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The right of return is not valid and does not apply in the following cases:

  • Where the sale is paid in our physical store and the receipt of the products is carried out by our physical store as the sale is not online.

  • When the products are used (installation, operating position, entry registration products, setting accessory parts).

  • In case of products from categories Sound & Vision and Computing, which were unsealed and are removed from packaging.

  • Where products are not suitable for return after opened for hygienic reasons (shaving-epilator machines, electric toothbrushes, cookware, etc.).

  • In the case of digital material, if installation/application began with the client’s consent and updated, the client loses the right of withdrawal.

  • In service cases (such installation, connection, tuning etc.) the client has not the right of withdrawal after the service has been provided.

  • Where products are returned without packaging or damaged packaging.

  • Where products are intended for professional activities.

 

The client to make use of the right of our returns policy, must inform the company of its decision by mail or email. Furthermore, the customer must deliver the returned item to the company within the agreed period incurring all delivery and shipping costs.

For a valid return under its terms and conditions described above and after receipt and inspection of the product(s) returned, the customer will be credited with a credit note equal value to the price of products originally purchased and will be cashed by the same way of the original transaction.

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